Our office-space closures help ensure community and employee safety
In our effort to slow the spread of COVID-19, PacificSource office locations remain closed. Until further notice, we’re unable to accommodate any walk-in visitors. As always, our Customer Service team is glad to answer your questions by phone or email. Let us know how we can help!
Contact Us

Contact Information

Call Us


From October 1 - Jan 31:
8:00 a.m. - 8:00 p.m., seven days a week
From Feb 1 - September 30:
8:00 a.m. - 5:00 p.m., Monday - Friday
Central Oregon and Columbia Gorge
(541) 382-5920 – Local
Lane, Marion, and Polk Counties
(503) 210-2515 – Local
All Regions
(800) 431-4135 - Toll Free
(800) 735-2900 - TTY

Write Us


CommunitySolutionsCS@PacificSource.com

PacificSource Community Solutions
Customer Service Department
PO Box 5729
Bend, OR 97708-5729

24-Hour NurseLine


As a member of our plan, you have access to a free 24-Hour NurseLine. The NurseLine is available 24-hours, 7 days a week. You can call our free 24-Hour NurseLine any time of the night or day to receive trusted health information and advice from the comfort of your home. A nurse will call you back with additional advice and information based on your health questions and needs.

24-Hour NurseLine
Available 24-hours a day, 7 days a week
(855) 834-6150 Toll-free
(844) 514-3774 TTY