Non-Emergent Medical Transportation (NEMT)

What is NEMT?

Non-Emergent Medical Transportation is how you can get a ride to a covered health care appointment. This is for scheduled health care appointments, not emergencies. There are many ways we can help you get to your appointment. Examples are:

  • Bus pass or taxi service.
  • A ride from a volunteer driver.
  • Wheel-chair accessible vehicle service.
  • Stretcher vehicle or non-emergent ambulance.
  • Reimbursement for driving yourself (if you tell us before the appointment).

Please note, some rules may apply. For more information call the NEMT provider for your CCO below.

Who can get a ride?

You are eligible for a free ride to your covered appointment if:

  • You are on Oregon Health Plan and enrolled in a PacificSource CCO.
  • Your appointment is for something that Oregon Health Plan pays for.
  • You can’t find any other way to get to the appointment.

Children ages 12 and under must travel with a parent or guardian who is at least 18 years old.

When to call?

Call as soon as you schedule your medical appointment. Call the NEMT provider below for the Coordinated Care Organization (CCO) you are enrolled in.

Central Oregon CCO

Cascades East Ride Center (CERC)
Phone: (541) 385-8680 or (866) 385-8680
TTY: call 711 or (800) 735-2900
Hours: Monday – Friday 8:00 a.m. – 5:00 p.m.

Columbia Gorge CCO

Greater Oregon Behavioral Health, Inc. (GOBHI)
Phone: (877) 875-4657
TTY: call 711 or (800) 735-2900
Hours: Monday – Friday 7:00 a.m. – 5:00 p.m.