Central Oregon

Member Handbook

Your Member Handbook informs you of your rights as a member. It also explains your benefits, how to access care, and more. It’s specific for where our members live. You can view or download the most recent handbook below. If you need a handbook in large print, in a language other than English, or in a different format, let us know by calling (800) 431-4135.

Non-Emergency Medical Transportation

We want to help you get rides to and from your doctor’s appointments. We work with agencies to help you get to your healthcare appointments. The program is called Non-Emergency Medical Transportation (NEMT).

What is NEMT?

Non-Emergency Medical Transportation is how you can get a ride to a covered healthcare appointment. This is for scheduled health care appointments, not emergencies. There are many ways we can help you get to your appointment. Examples are:

• Bus pass or taxi service.
• A ride from a volunteer driver.
• Wheelchair-accessible vehicle service.
• Stretcher vehicle.
• Reimbursement for driving yourself (if you tell us before the appointment).
• Non-emergent ambulance is arranged by your clinical provider and the ambulance company, not the NEMT Brokerage.

Riders Guide

NEMT FAQ

Who can get a ride?

You can get free rides from your NEMT provider if:

• You are covered by PacificSource insurance through the Oregon Health Plan (Medicaid) in Central Oregon, the Columbia Gorge, and Lane, Marion, or Polk counties.
• You are traveling to a covered healthcare appointment or other health care service, such as Health-Related Services. For members who have Medicaid and Medicare insurance, the ride can be provided to Medicaid or Medicare covered appointments.
• You need help getting there.

The NEMT provider providing your ride will be able to answer questions about getting a free ride.

When to call?

Call as soon as you schedule your healthcare appointment. Call the NEMT provider below.

Who to Call?

LogistiCare
Monday-Friday, 9:00 a.m. – 5:00 p.m. (For Routine Trips)
7 days a week, 24 hrs a day (For Urgent and Discharge Trips)
Toll Free: (855) 397-3619
TTY Users: (800) 735-2900

Central Oregon Health Council

Mission

Serve as the community governing board for the CCO and connect the CCO, patients, providers, Central Oregon and resources.

Values

Accountability, Transparency, Collaboration, Community, Excellence, Leadership

Community Advisory Council

Our Community Advisory Council (CAC)

PacificSource Community Solutions operates the Coordinated Care Organizations (CCO) that serve members of the Oregon Health Plan in Central Oregon. Each Coordinated Care Organization has its own Community Advisory Council (CAC), made up of members like you, providers, and other community members.

Our Councils provide advice and recommendations to us about member and community needs. They also advise us about how to respond to members’ needs and plan for community health. They make recommendations about preventive care and strategic planning.

Our Councils also work to improve the service that PacificSource Community Solutions and our provider organizations offer members. They identify opportunities to improve and make suggestions about our programs.

The Councils are your voice in the health plan. Most Council members (more than half) are PacificSource Community Solutions members. The Councils give you the chance to take an active role in improving your own health and that of your family and community members.

The Councils also oversee a Community Health Needs Assessment and a Community Health Improvement Plan.

Community Advisory Council

Contacts

Brad Porterfield, Community Advisory Council Chair
brad@latinocommunityassociation.org

Macayla Arsenault, Project Coordinator
macayla.arsenault@cohealthcouncil.org

Calendar & Minutes

Calendar | Minutes