Our office-space closures help ensure community and employee safety
In our effort to slow the spread of COVID-19, PacificSource office locations remain closed. Until further notice, we’re unable to accommodate any walk-in visitors. As always, our Customer Service team is glad to answer your questions by phone or email. Let us know how we can help!
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Marion and Polk Counties

We’re part of the local community, and we’re here to help you get the healthcare you need to live the life you want. Since 1933, PacificSource has built a reputation for putting the focus on customers. That includes you. Let us know how we can help.

Your CCO Resources

Covered Benefits


Physical Health

  • Doctor Office Visits
  • Prescription Drugs
  • Pregnancy Care
  • Preventative Care and more
learn more

To learn more about what services are available for you, visit the member handbook tab.

Dental Health

  • Teeth Cleanings
  • Exams
  • Fillings
  • Dentures and more
learn more

To learn more about what services are available for you, visit the member handbook tab.

Mental Health & Substance Use

  • Counseling / Therapy
  • Residential Treatment
  • Tobacco Cessation
  • Detox and more
learn more

To learn more about what services are available for you, visit the member handbook tab.

Member Handbook


Your Member Handbook informs you of your rights as a member. It also explains your benefits, how to access care, and more. It’s specific for where our members live. You can view or download the most recent handbook below. If you need a handbook in large print, in a language other than English, or in a different format, let us know by calling (800) 431-4135.



Member Handbook

Non-Emergency Medical Transportation


We want to help you get rides to and from your doctor’s appointments. We work with agencies to help you get to your healthcare appointments. The program is called Non-Emergency Medical Transportation (NEMT).

What is NEMT?

Non-Emergency Medical Transportation is how you can get a ride to a covered healthcare appointment. This is for scheduled health care appointments, not emergencies. There are many ways we can help you get to your appointment. Examples are:

  • Bus pass or taxi service.
  • A ride from a volunteer driver.
  • Wheelchair-accessible vehicle service.
  • Stretcher vehicle.
  • Reimbursement for driving yourself (if you tell us before the appointment).
  • Non-emergent ambulance is arranged by your clinical provider and the ambulance company, not the NEMT Brokerage.

Medical Ride Program Guide

NEMT FAQ

Who can get a ride?

You can get free rides from your NEMT provider if:

  • You are covered by PacificSource insurance through the Oregon Health Plan (Medicaid) in Central Oregon, the Columbia Gorge, and Lane, Marion, or Polk counties.
  • You are traveling to a covered healthcare appointment or other health care service, such as Health-Related Services. For members who have Medicaid and Medicare insurance, the ride can be provided to Medicaid or Medicare covered appointments.
  • You need help getting there.

The NEMT provider providing your ride will be able to answer questions about getting a free ride.

When to call?

Call as soon as you schedule your healthcare appointment. Call the NEMT provider below.

Who to call?

LogistiCare
Monday-Friday, 9:00 a.m. – 5:00 p.m. (For Routine Trips)
7 days a week, 24 hrs a day (For Urgent and Discharge Trips)
Toll Free: (844) 544-1397
TTY Users: (800) 735-2900

pacificsourceride.net

Willamette Health Council


Mission

The Willamette Health Council improves the well-being of residents in our region by governing out local Coordinated Care Organization, engaging our communities and fostering collaborative partnerships.

Vision

We envision optimal health and well-being for those who live and work within our region.

Values

We work in service to Oregon Health Plan members and the communities of Marion and Polk Counties. We are: Transparent, Collaborative, Equitable, Accountable, Adaptable, Strategic.

Health Council Meetings
Meeting Minutes

Community Advisory Council


Our Community Advisory Council (CAC)

PacificSource Community Solutions operates the Coordinated Care Organizations (CCO) that serve members of the Oregon Health Plan in Marion and Polk Counties. Each Coordinated Care Organization has its own Community Advisory Council (CAC), made up of members like you, providers, and other community members.

Our Councils provide advice and recommendations to us about member and community needs. They also advise us about how to respond to members’ needs and plan for community health. They make recommendations about preventive care and strategic planning.

Our Councils also work to improve the service that PacificSource Community Solutions and our provider organizations offer members. They identify opportunities to improve and make suggestions about our programs.

The Councils are your voice in the health plan. Most Council members (more than half) are PacificSource Community Solutions members. The Councils give you the chance to take an active role in improving your own health and that of your family and community members.

The Councils also oversee a Community Health Needs Assessment and a Community Health Improvement Plan.

Community Advisory Council

Contacts

Elaine Lozier, Community Health Coordinator
elaine.lozier@pacificsource.com

Calendar & Minutes

Calendar | Minutes

Contact Information


For questions about the Marion and Polk Counties CCO, please contact our Customer Service team. We will be happy to help you.

Phone

8am - 5pm, Monday - Friday

(541) 382-5920 - Local
(800) 431-4135 - Toll Free
(800) 735-2900 - TTY

Mailing Address

PacificSource Community Solutions
PO Box 5729
Bend, OR 97708-5729

Kaiser Permanente Contact Information

For questions regarding Kaiser Permanente service please contact them using the information below.

(800) 813-2000 - Toll Free
Doctors/locations: Click here
Getcare: Click here for Getcare