Our office-space closures help ensure community and employee safety
In our effort to slow the spread of COVID-19, PacificSource office locations remain closed. Until further notice, we’re unable to accommodate any walk-in visitors. As always, our Customer Service team is glad to answer your questions by phone or email. Let us know how we can help!
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Recent Notices

Initial Claim Rejections Effective January 1, 2021

Effective January 1, 2021 PacificSource will be implementing additional industry standard rejections that will occur at our front door once they pass through the Clearinghouse. This is an effort to help improve and ensure timely and accurate claims processing.

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Tele-Mental Health Best Practices: Free Virtual Workshop Series

Expand your knowledge in tele-mental health services

Designed for providers and clinicians across the spectrum of behavioral health, this workshop series provides step-by-step instructions on setting up a tele-mental health practice with insights on best practices for client care, administration, and ethics in virtual care. Plus, get answers to your questions about developing a comprehensive tele-mental health practice.

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Coverage Updates Effective January 1, 2021

We will be updating our prior authorization list effective for dates of service on or after January 1, 2021. Please review the summary of these changes below.

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Helpful Information

Provider Learning and Workshops

Attend one of our educational provider workshops.

Provider Learning and Workshops

Documents and Forms

A collection of documents and forms from PacificSource and other resources.

Documents and Forms

Dental Providers

Information and resources for Dental Providers

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Useful Links

A collection of links to various websites and resources.

Useful Links

Inpatient Utilization

Inpatient admission notification and Utilization Review.

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Healthcare Interpreters

A Health Care Interpreter (HCI) Guidelines and Frequently Asked Questions (FAQ)

Healthcare Interpreters FAQ

Provider Information

InTouch for Providers

Access claims, submit and check the status of referrals, preapprovals, appeals and view member benefit information at any time.

InTouch Login
Registration Information

Notices, Updates, and Newsletters

View our current and past notices and updates as well as provider newsletters.

Read Notices and Updates
Read Newsletters

Provider Guides and Guidelines

Guides and Guidelines to help you work with PacificSource.

Compliance Information

Information on Pacific Source's Compliance program.

Billing and Credentialing

Information regarding billing and credentialing.

Claims Information

Claims information and tips to help you work with PacificSource.

Other Resources

Below are links to other PacificSource and external resources.