In our effort to slow the spread of COVID-19, PacificSource office locations remain closed. Until further notice, we’re unable to accommodate any walk-in visitors. As always, our Customer Service team is glad to answer your questions by phone or email. Let us know how we can help!
Contact Us
Recent Notices
Initial Claim Rejections Effective January 1, 2021
Effective January 1, 2021 PacificSource will be implementing additional industry standard rejections that will occur at our front door once they pass through the Clearinghouse. This is an effort to help improve and ensure timely and accurate claims processing.
Read MoreTele-Mental Health Best Practices: Free Virtual Workshop Series
Expand your knowledge in tele-mental health services
Designed for providers and clinicians across the spectrum of behavioral health, this workshop series provides step-by-step instructions on setting up a tele-mental health practice with insights on best practices for client care, administration, and ethics in virtual care. Plus, get answers to your questions about developing a comprehensive tele-mental health practice.
Read MoreCoverage Updates Effective January 1, 2021
We will be updating our prior authorization list effective for dates of service on or after January 1, 2021. Please review the summary of these changes below.
Read MoreHelpful Information
Provider Learning and Workshops
Attend one of our educational provider workshops.
Provider Learning and WorkshopsDocuments and Forms
A collection of documents and forms from PacificSource and other resources.
Documents and FormsHealthcare Interpreters
A Health Care Interpreter (HCI) Guidelines and Frequently Asked Questions (FAQ)
Healthcare Interpreters FAQProvider Information
InTouch for Providers
Access claims, submit and check the status of referrals, preapprovals, appeals and view member benefit information at any time.
InTouch LoginRegistration Information
Notices, Updates, and Newsletters
View our current and past notices and updates as well as provider newsletters.
Read Notices and UpdatesRead Newsletters
Provider Guides and Guidelines
Guides and Guidelines to help you work with PacificSource.
Compliance Information
Information on Pacific Source's Compliance program.
Billing and Credentialing
Information regarding billing and credentialing.
Claims Information
Claims information and tips to help you work with PacificSource.
Other Resources
Below are links to other PacificSource and external resources.