Great News – This Friday COIHS will change to PacificSource Community Solutions!
PhTech, our partner for Medicaid claims processing, has updated the CIM system. Attached is documentation showing you a brief overview of the changes you will find in CIM. This information will also be posted on the CIM message board on 4/1.
New ID cards and a cover letter are scheduled to go out Friday to all Medicaid members. Please find attached copies of these documents.
It’s Just a Name:
Just a friendly reminder we are changing our name only;
o All benefits will remain the same
o All claims submission information will remain the same
§ PhTech will continue to provide Customer Service and Claims Processing
What materials have been rebranded to reflect the new name?
· Member Packets (handbooks and provider directories)
· ID Cards
· Provider RAs
· Voicemail Greetings (PhTech)
We are continuing our progress on rebranding our current Clear One Health Plans Medicare program to PacificSource Medicare. We are on track for a May 1st launch date.