Providers with access to InTouch, as of October 1, 2014, you now have the ability to submit your appeals online. The benefit to you is that you will no longer have to fax or mail paper appeals. Additionally, when you hit ‘Submit’, you will receive a confirmation that your appeal has been received by the Grievance & Appeals Department. The plan will continue to fax resolution letters to you, but you also have a ‘search’ option to view the status your appeal or view the resolution letter online. This tool also gives you the ability to submit your supporting documentation electronically.
We hope this is a helpful tool for you. Please contact a member of the Grievance & Appeals Department or your Provider Services Representative for any assistance.