Provider Notices

Medicaid Operations Conversion Announcement

3/6/2015 9:00:05 AM

We are excited to announce that PacificSource Community Solutions (Medicaid) operations will be brought in-house to PacificSource. Currently, our Medicaid operations are handled primarily by an external vendor, PH Tech. Moving Medicaid operations and systems in-house will provide us new insights on how to improve member experience and health outcomes and allow providers access to all PacificSource lines of business through one portal, InTouch. We expect this conversion to take place in late summer or early fall.

We have a dedicated Medicaid Conversion team working in partnership with PH Tech to help ensure that the conversion is a seamless transition for both members and providers.

How will PacificSource communicate conversion updates to providers?

We want to make sure our provider partners have the information and tools they need to ensure a seamless transition. PacificSource will continue to communicate updates to providers throughout the conversion process. Look for updates in our provider newsletter, the Provider Bulletin, and through our website "Latest Notices and Updates" provider page. For the latest information, go to

Please watch for the following upcoming announcements:

  • Go-live date
  • Medicaid specific Provider Workshop invitations (tentatively scheduled for June 2015)

If you have any questions regarding this notice, contact your PacificSource Provider Service Representative.