Provider Notices

Medicaid Conversion Go-Live Reminders

8/1/2015 6:43:16 PM

Go-live is August 1, 2015. We want to share some reminders based on questions we have received over the last week.

Primary Care Providers:

  • Please be sure to check your referral queues in InTouch. PCPs will not receive electronic reminders to check their queues. Specialists who have submitted a referral request may be waiting for your approval.

All Providers:                                                               

  • Ensure you are selecting the correct Tax ID Number (TIN) in InTouch to view referrals and preapproval requests.
  • Contact OneHealthPort at (800) 973-4797 for portal registration and login issues only. Contact PacificSource Community Solutions directly for InTouch training. An InTouch Provider Resource Guide is available on our website at under the “Resources” list.
  • CIM will be available for a limited time for providers to access historical claims data only. CIM will be available until September 30, 2015.

If you have questions regarding this notice, please contact your PacificSource Provider Service Representative.