Provider Notices

The Member Insight Report is Your Source for ICCS Identification

2/18/2019 1:57:51 PM

The old method was to send you a letter for every PacificSource member in your patient population who was eligible for ICCS. Moving forward, you may identify these members using the monthly emailed Member Insight report. Simply identify the column labeled “ICCS Flag” and review for members recognized as being ICCS members. If you have any questions, please do not hesitate to reach out to our care management department member support specialists at



As you know, early identification and intervention can positively impact the quality and cost associated with care, while also improving healthcare appropriateness and member satisfaction. ICCS is a specialized care management service available to members who are aged, blind, or disabled, and/or who have complex medical needs, multiple chronic conditions, severe and persistent behavioral health issues, and those receiving Medicaid-funded long-term care or long-term services and supports. In addition, children and youth can be provided ICCS or other care management services according to their presenting needs.