This notification applies to all OneHealthPort Single Sign-On (SSO) Administrators to inform you of the upcoming addition of Multi-Factor Authentication (MFA) when accessing the following Provider Portals.
OneHealthPort will also send an email notification to all Subscribers who access these sites through the SSO on July 15.
What this means for OneHealthPort Subscribers
Starting August 11, 2020, these plans have elected to add Multi-Factor Authentication (MFA) to OneHealthPort’s Single Sign-On (SSO) service. To access their sites, you will be prompted for MFA once you login to the SSO using your OneHealthPort Subscriber ID and password. MFA provides another layer of security using an additional authentication method like a One Time Passcode (OTP) sent via email or Google Authenticator. You will only be prompted for MFA when signing into a session with health plans who have elected to add MFA to their SSO service.
What Subscribers can do to prepare for MFA
The following are steps you can take now to ensure seamless access to these sites as they go live with MFA on August 11:
If you need assistance, please contact the OneHealthPort Support Desk by completing our Contact Us Form or calling us at 1.800.973.4797.