Provider Notices

Dear Providers,

We are sending this notice out to our provider partners within the Lane Community in response to the recent notice provided by RideSource also known as Lane Transit District’s (LTD) our NEMT brokerage in Lane County (see notice below).

We want to assure the community that we are closely partnering with our NEMT brokerage to navigate coordination of transportation during this challenging time. We ask that our provider partners take into consideration the following recommended guidance provided by RideSource to help ensure the transportation needs for our members are met.

COVID Impacts RideSource Service > Latest News > Lane Transit District (ltd.org)

COVID Impacts RideSource Service

The resurgence of COVID-19 is impacting RideSource’s ability to maintain a healthy driver roster and list of service partners. As a result, RideSource cannot meet the transportation demands of those members of the community who rely on it for transportation to and from medical appointments. RideSource is Lane Transit District’s (LTD) paratransit service.

Out of necessity, RideSource announces that its current driver capacity only allows for passengers to use NEMT/Medicaid transportation when a medical provider identifies an urgent or life-sustaining need. Americans with Disabilities Act (ADA) trips are only to be scheduled if they are urgent and essential.

RideSource passengers are encouraged to work with their health care provider to determine the urgency of their visits. For now, here are some ways community members can travel to their urgent, life-sustaining, and essential appointments during this time:

• Consider fixed-route bus transportation (LTD Bus Schedules are here)
• Medicaid eligible trips may be eligible for gas mileage reimbursement or a bus pass
• Request a telehealth or virtual appointment
• Explore options for prescription delivery
• Delay scheduling RideSource trips unless there is an urgent need
• Contact RideSource at 541-682-5566, if a scheduled trip can be canceled or postponed

PacificSource Community Solutions Customer Service team is available

Phone: (800) 431- 4135

“Keeping everyone healthy and safe is our number one priority, including our bus operators and contract drivers,” said Cosette Rees, LTD’s Director of Customer and Specialized Services.“ RideSource will work with passengers and care providers to continue finding transportation solutions for those who depend on RideSource to meet with their healthcare providers.

Information about RideSource is available here.