On June 14, 2021, Philips issued a recall notification for specific affected ventilation and sleep apnea devices. The notification informs patients, users, and customers of potential impacts on patient health and clinical use related to this issue.
If you represent a U.S. durable medical equipment provider, distributor, or medical institutions, please begin the recall registration process. You also may have received a letter from Philips about this issue, which contains log-in credentials for the registration website. If you have not received any recall information, please call the Phillips-sanctioned recall line at 877-907-7508.
For more information about the recall, see this Philips FAQ.
Because this is a manufacturer recall, providers should not submit claims to PacificSource for reimbursement, as payment, repair, or replacement. Claims are the responsibility of Philips.
PacificSource members with CPAP devices five years or older may be eligible for a replacement device. For questions about eligibility, contact our Customer Service team at 888-977-9277. As always, PacificSource puts the needs of our members first. For any urgent circumstances, please contact PacificSource for assistance. Prior authorization requirements will apply.