Our office-space closures help ensure community and employee safety
In our effort to slow the spread of COVID-19, PacificSource office locations remain closed. Until further notice, we’re unable to accommodate any walk-in visitors. As always, our Customer Service team is glad to answer your questions by phone or email. Let us know how we can help!
Contact Us
In our effort to slow the spread of COVID-19, PacificSource office locations remain closed. Until further notice, we’re unable to accommodate any walk-in visitors. As always, our Customer Service team is glad to answer your questions by phone or email. Let us know how we can help!
Contact Us
Drug Search
This drug search allows you to see if your prescription drug is a covered drug. Some prescriptions may have special restrictions.Note to Providers
Effective November 1, 2014, we are requesting that medication authorizations be submitted online via the InTouch portal. This transition is being implemented to allow faster turnaround on medication authorization requests.
Utilization Management
Some drugs have coverage limits that require pre-approval or step therapy. We will ask your doctor for more information if your drug has these limits. Talk with your doctor if you have questions about the drugs you take. Your doctor will know which drugs have these special limits.
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2020 Covered Over-the-Counter Medications
Last Updated 09/30/2020
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2021 Preapproval Criteria
Last Updated 01/21/2021
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2021 Step Therapy Criteria
Last Updated 1/15/2021