Frequently Asked Questions

Here you will find answers to commonly asked questions. Click the question to show the answer. If you need help or have more questions, please call our Customer Service Department.

Searching the Provider Directory


   How do I use this search?

   Can I look up providers by clinic name?

   How do I find a provider or hospital near my home or work address?

   What if you don’t have a specialty category for the provider type I want to see?

   How do I find an Urgent Care Center?

Directory Search Results


   There are too many results, how can I narrow them down?

   Can I see my search results on a map?

   How do I print a directory?

   How often is this directory updated?